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Kaskad.Cloud Services

Think of us as your go-to Cloud Provider for all things from cost optimisation, to migrating to the cloud. Let's not stop there, let's make your business process more efficient with machine learning or add some artificial intelligence to predict your customer's behaviours.
info@kaskade.cloud
(010) 005 5267
 

Chatbots

Your Secret to Customer Success

A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, instead of providing direct contact with a live human agent.

Artificial Intelligence ChatBots

Artificial Intelligence ChatBots provide a powerful conversational interface for deeper levels of engagement with your customers. From accessing information to processing requests, intelligent bots do everything to automate your tasks thereby increasing productivity and reducing costs.

Sales ChatBots

Sales ChatBots can grow your revenues 24/7 with smart and reliable responses. Customers will feel happy and satisfied with immediate service responses, which means higher conversion rates, more clients, and more sales.

Kaskade AI ChatBots

 

use advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to provide you with highly engaging user experiences and lifelike conversational interactions.

 

We utilise the same deep learning technologies that power Amazon Alexa to build our sophisticated, natural language, conversational bots.

ChatBot Flow & Benefits

Chatbots are a useful investment whether you need a simple Q&A bot or a fully functional AI bot. Start simple, progress as your business needs change.

drive organisational efficiencies

chatbots are cost-effective versus employing full-time resources

chatbots are easy to use

save human time for specific queries

send campaigns targeted from previous engagements

instant customer service responses 24/7/365

collect reliable marketing data

personalised product information

point customers in the right direction

remind customers about items in their shopping carts

Kaskade AI ChatBot Features

Chatbots are great because they can be implemented by large or small businesses and offer great, tangible benefits such as:

High-quality speech recognition and natural language understanding through multiple channels

Multi-turn conversations, where the user is not restricted to fixed responses and can potentially provide free-form natural language response. The bot interprets this within the context of the process the user is in.

Multiple prompt types including confirmation and clarification prompts

Capable of Sentiment Analysis on all conversations

Capable of storing conversations, audible and typed, for analysis.

Integration ability for data retrieval, updates, and business logic execution

Connectors to enterprise systems and SaaS applications like Salesforce, Microsoft Dynamics, Marketo, Zendesk, QuickBooks, and Hubspot

Intent Chaining allowing for complex requirement fulfilment

8 kHz telephony audio support providing increased speech recognition accuracy for telephony use-cases

ChatBot Pricing Plans

Select an option below that fits your business. You are able to upgrade to a higher plan at a later stage.

  • BASIC BOT PLAN
    • R Enquire Monthly
      • If you need a simple Q&A bot for your company. This is the solution for you. Your customers have questions and want the answers immediately. We will build you a bot that has the advanced AI features of our Gold and Platinum Bots.
      • 52 hrs of development and support
      • 1 deployment: Website, Facebook, or WhatsApp
      • Monthly ChatBot Usage Reports
      • Up to 5,000 requests per month
      • No integration or fulfilment is available on this plan

    • Book Free ChatBot Assessment
Popular
  • GOLD BOT PLAN
    • R Enquire Monthly
      • Our most popular plan providing you with a powerful multi-channel bot that can perform lookups, retrieve data, and fulfil orders. Great for assisting with ticketing systems, customer service, product selection, bookings, and more.
      • 92 hrs of development and support
      • 3 deployments: Website, Facebook, WhatsApp. Voice functionality available
      • Monthly ChatBot Usage Reports
      • Up to 10,000 requests per month
      • Integrations into ticketing systems, CRM systems etc. available. Costing varies per system.
      • Sentiment Analysis of conversations

    • Book Free ChatBot Assessment
  • PLATINUM BOT PLAN
    • R Enquire Monthly
      • The Platinum Bot is for the enterprise that wants to fully take advantage of all functionality that AI bots have to offer. Can be programmed for multiple roles and functions.
      • 140 hrs of development and support
      • Unlimited deployments: Website, Mobile App, WhatsApp, and voice
      • Monthly Chatbot Usage Dashboard Access
      • Up to 100,000 requests per month
      • Access to over 200 hundred pre-built application and technology connectors
      • Sentiment Analysis of conversations

    • Book Free ChatBot Assessment
  • Any overages on the plans for requests and maintenance will be charged for on a monthly basis.
  • Discounts are provided for 2 year and 3 year contract commitments.

Our Bot Engagement Process

A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, instead of providing direct contact with a live human agent.

Understand the Context

Why does the business need a chatbot?

Identity Core Intents

Who will be using the chatbot?

Generate Utterances to Match Intents

What will the user ask the chatbot?

Create ChatBot Persona

What kind of personality will your chatbot have?

Design Dialogue & Conversation Flows

How does the chatbot respond to questions?

Build, Test & Improve

Bot is ready to be developed. Let's go.

Request a consultation

 

Not sure where to start or what you need, then start right here. Tell us what you need and we will recommend the best solution, tailor-made for you.

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